Indian Railways to Gradually Close PRS Ticket Booking Counters at Several Small Stations in West Bengalj
Indian Railways to Gradually Close PRS Ticket Booking Counters at Several Small Stations in West Bengal By GDN News 365 | June 28, 2026 In a major move towards digital transformation, Indian Railways has decided to gradually shut down Passenger Reservation System (PRS) counters at several low-footfall railway stations under the Eastern Railway and South Eastern Railway zones in West Bengal. The decision comes as more passengers are choosing online ticket booking platforms, resulting in a significant decline in the number of people using computerized reservation counters. The Railway administration has stated that maintaining PRS counters at stations where only a handful of tickets are booked every day has become financially and operationally inefficient. Instead, the Railways plans to strengthen digital services while ensuring that passengers still have access to reservation facilities through nearby stations and online platforms. Why Are PRS Counters Bei...